Blog post updated July 27, 2016.
Unemployment insurance claimants are able to use an online chat tool to speak with a claim specialist.
How do I access Click to Chat?
We recommend first reading the frequently asked questions at labor.idaho.gov/uifaqs. If you are unable to find the answer to your question, simply select the Click to Chat link located near the bottom of the page.
Is Click to Chat secure?
Click to Chat utilizes the same security measures and protocols currently used by the Labor Department to keep information secure. It is as safe as using our website or phone system.
Click to Chat is compatible with MS Internet Explorer, Google Chrome, Mozilla Firefox, Apple Safari and most browsers. We have not yet found a browser in which it will not work.
Can I use my phone or tablet?
Click to Chat works in most mobile browsers. No special software, plug-ins or add-ons are necessary.
Is click to chat available at the local office?
Yes. Our lobby computers have click to chat capabilities. If you have questions, please contact your nearest local office.
How soon can I expect a reply?
If a Click to Chat agent is available, you should expect a reply within a few seconds. Click to Chat is a real-time communication tool. During busy times, users can expect to hold for up to 5 minutes before connecting with an expert.
What hours will Click to Chat be available?
Our system will be available from at 8 a.m. MDT until 5 p.m. MDT, Monday through Friday.
Will an unemployment insurance professional answer my questions on Click to Chat?
I don’t like Click to Chat. Can I still call you if I have a question?
Click to Chat is an additional method to communicate with us. If you would rather speak to someone over the phone, please contact one of our staff members at (208) 332-8942.